On Satisfy Online Store, every purchase is made with maximum security. We only use protected connections, as demonstrated by the « https » URL prefix and the lock symbol that appears in the browser’s address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order. 

FAQ

HOW DO I KNOW WHAT SIZE I AM? 

To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in. This can be found directly on the respective product page.

If you would like customized sizing assistance, please do not hesitate to contact us for help.

 

WILL I BE CHARGED DUTIES AND TAXES?

Satisfy covers all taxes and duties, with the exception of Brazil and South Africa.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Carte Bleue, E-Carte Bleue, Maestro, MasterCard, Visa, Visa Electron), PayPal and Apple Pay. 

CAN I PICK UP AN ORDER OR DROP OFF A RETURN FROM YOUR PARIS LOCATION?

 At this time, we are unable to accept any direct pick-ups or drop-offs.

WHAT COURIER PROVIDERS DO YOU USE?

 All orders are shipped via FedEx.

CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?

No, we do not ship to PO boxes.

DO YOU SHIP INTERNATIONALLY?

We currently ship worldwide , excluding Ukraine and Russia.

HAS MY ORDER BEEN SHIPPED?

Please expect your products to be shipped within 1-3 business days.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

Domestic shipments usually take 3-5 business days to arrive.

If you did not find the answer to your question, please contact customer service directly at: www.satisfyrunning.com/contact

I JUST PLACED AN ORDER, CAN I CANCEL IT?

All purchases made on the Satisfy Archive website are final sale, no returns or exchanges.

HOW DO I EXCHANGE OR RETURN AN ITEM?

Returns must be initiated within 14 days of delivery. To start a return please send an email to support@satisfyrunning.com with the following information.

1. Your name and address (or order number.)

2. Specify the item for return/exchange and provide a reason (wrong size, not as pictured, etc.). The product(s) must be brand new with original tags, labels, and packaging. If an item is defective, include a description and photos of the defect. 3. Please kindly allow our Customer Support team up to 48 hours to respond. 4. Once you have received your return label, please ship the order back to us within 3 working days for your return to be authorised. Please note that returns using our provided return label will incur a return shipping fee.

 

CAN YOU HOLD PRODUCT FOR ME?

Due to limited quantities we are not able to hold products.

WHERE ELSE CAN I FIND YOUR PRODUCT?

At this time all Satisfy products are sold exclusively on our webshop and at select retailers. You can view our stockists here.

 

CAN I USE MY PROMOTIONAL CODE?

Promotional codes, discounts, or gift cards are not applicable on the Satisfy Archive website; they are valid only on the Satisfy Running website. (edited)